Title:  Associate Charter Services Consultant - (EJM Europe)

Purpose of Position

The Associate Charter Services Consultant will play an important role in supporting the sales team in booking and managing Charter reservations for new and existing clients.
This position provides an opportunity for growth within EJME by building relationships with HNWI’s, understanding their needs and ensuring the highest level of customer service is provided. 
 

Tasks and Responsibilities

•    Research qualified prospects to assist in setting up qualified appointments for EJM Europe management;
•    Learn to handle inbound requests and Direct Marketing campaigns to ascertain the interest of potential customers, sending any relevant marketing material and maintaining periodic contact via phone;
•    Assist in developing charter solutions with EJM Europe fleet based on client requirements;
•    Shadow senior consultants to understand the full lifecycle of charter trips from initial sale to post-flight;
•    Provide seamless customer service, develop rapport and drive customer retention;
•    Develop relationships with brokers and other partners to ensure high standards of service;
•    Manage and maintain the sales database by inputting new contact information, creating a history of accounts after sales meetings and periodically scanning for any incomplete information ensuring that the database is accurate and up to date for direct mail, prospect contact and lead source tracking purposes;
•    Liaise with the NetJets Europe SC’s and Sales Executives to identify prospects within the NetJets database and ensure the NetJets sales team is aware of opportunities with EJM Europe prospects and owners;
•    Provide timely reports on a weekly and monthly basis regarding charter sales activities and results;
•    Attend training sessions to understand the nuances of the air charter industry;
•    Other duties can be performed subject to being within the same professional career, considered related or functionally linked.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

•    University degree in Business, Marketing, Communications or similar disciplines is preferred.
•    Experience in a customer facing role, preferably within the luxury sector preferred.
•    Desire to learn with willingness to undergo training and mentorship.
•    Demonstrable passion for a career in sales.
•    Strong verbal and written communication skills with the ability to convey EJM services.
•    Customer service orientated with the ability to build rapport with customers with a focus on customer satisfaction.
•    Critical thinking and problem-solving skills.
•    Basic understanding of selling techniques with the ability to handle customer objections and turn these into sales opportunities.
•    Ability to prioritise workload to meet sales goals.
•    Resilience, to be able to handle rejection and remain motivated.
•    Fluency in Business English (written and spoken). Additional languages an advantage.
•    Proficiency in MS Office. Familiarity with CRM tools preferred.