Title:  Inflight Service Representative (EJMEFL)

Purpose of Position

Provide an optimum level of comfort and service to passengers and form the link between the passengers and the flight crew while on board, in order to guarantee a personalised customer service with superior quality standards and professionalism from boarding to disembarking.

Tasks and Responsibilities

• Provide optimum levels of comfort and service to passengers, through ready and efficient assistance and courtesy, guaranteeing  the delivery of an exceptional customer service and providing relevant feedback to the Commander and related company departments;
• Form the link between the passengers and the flight crew, whenever requested by the Commander, in order to ensure a high level of service;
• Check catering and other onboard non safety related equipment and immediately report deficiencies to the Commander, in order to ensure that the aircraft is in perfect condition;
• Report any condition or event that might endanger the safety of the flight;
• Ensure proper cleaning of the aeroplane’s cabin and re-stocking (if possible) between flights to guarantee that aircraft is properly prepared for next flights;

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Communication (Conveying information and ideas through a variety of media to individuals or groups in a coherent manner that builds commitment, forges effective relationships and helps the audience understand and retain the message. Listening in order to understand, clarify and anticipate needs)  – level 2
• Costumer Focus (Meeting internal and external customer needs, demonstrating the commitment to serve all customers in a manner that ensures a great experience every time. One’s actions develop and sustain productive customer relationships)  – level 2
• Innovation (Generating innovative solutions, challenging accepted thinking in a constructive manner thereby ensuring continuous improvement in everything we do. Ability to adapt to fast-changing environments) – level 2
• Results Orientation (Achieving results by seeking solutions which are safety oriented, customer focused, financially sound and meet stakeholder needs) – level 1
• People Focus (Recognizing that the diversity of our people makes a difference. Developing and using collaborative relationships to facilitate the achievement of results always ensuring trust, respect, consistency and fairness. Developing our staff to its full potential) – level 2
• Technical Expertise (Exhibiting and understanding the technical requirements for his/her position and is capable of using the breadth and depth of knowledge to achieve business goals and objectives)  – level 2