Title:  Billing Administrator, Senior (NJE)

Purpose of Position

Take responsibility for the Billing function of assigned Owner accounts; producing Owner invoices and providing an exceptional standard of customer service to internal departments; liaising directly with Owners from incoming queries and proactively provide outgoing information to Owners and their representatives, ensuring the smooth running of the monthly billing process and minimising Owner queries.

Tasks and Responsibilities

•    Create complex multi-currency monthly invoices (and pre-flight quotations) using a web-based billing system ensuring that all group revenue is billed to Owners accurately and on a timely basis;
•    Ensure that all incoming Owner queries are handled within a strict deadline of 24 hours to provide exceptional customer service;
•    Be fully knowledgeable on all aspects of the NetJets program and act as the first point of contact for any program queries from the Owners, Prospects, Sales Team, Owner Services and Contracts departments;
•    Build and maintain Owner relationships to facilitate exceptional customer service and query resolution;
•    Assist with the Sales Teams, Owner Services, Credit Control and Contracts department to tackle any outstanding Owner billing issues;
•    Arrange and attend meetings with Owners, to resolve issues, identify needs & build relationships;
•    Assist in Owner and Sales team meetings to improve communication and resolve any issues in a timely manner;
•    Provide the sales team with analysis of flight usage and billing data to assist them with the sales process for existing Owners;
•    Provide timely reports and statements on billing so that the management team is informed on any billing or Owner issues;
•    Assist the Team Leader with the training of new starters in all aspects of the Billing role to equip them with the product knowledge and skills required for the successful completion of all Billing requirements;
•    Assist the Team Leader in the completion of departmental requirements for Month-end closing;
•    Other duties can be performed subject to being within the same professional career, considered related or functionally linked.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

•    High school graduate or University degree;
•    Minimum 5 years of billing experience;
•    Experience in a multinational and complex group of companies;
•    Knowledge of database systems and financial software is an advantage;
•    Strong attention to detail;
•    Fluency in Business English (written and spoken);
•    Proficiency in MS Office.