Title:  Credit Controller (Temporary)

Purpose of Position

Responsible for assigned Owner accounts ensuring funds are collected, accounts reconciled, and Owner queries resolved in a timely manner and ensuring that all collection targets are met to facilitate the successful and smooth running of the Credit Control department and its functions internally and externally.

Tasks and Responsibilities

• Maintain regular contact to all assigned Owners, by phone, fax and email all accounts in the designated area to ensure that funds are collected on target and in a timely manner to assist the financial situation of the business;
• Ensure that all incoming Owner queries are handled within a strict deadline of 24 hours to provide exceptional customer service;
• Be fully knowledgeable on all aspects of the NetJets program and to act as first point of contact for any program queries from the Owners, Prospects, Sales Team, Owner Services and Contracts departments;
• Continual assessment of all accounts to minimise company exposure in terms of debt versus deposit; both internally and with contact with Owners;
• Build and maintain Owner relationships to facilitate greater efficiency in payment and query resolution;
• Arrange and attend meeting with Owners, to resolve issues, identify needs & build relationships;
• Maintain regular contact with Sales, Billing, Contracts and Owner Services teams to encourage more effective communication and greater service levels for Owners;
• Investigate, manage and resolve all incoming Owner disputes quickly and effectively in order to facilitate the collection of funds;
• Cover cash receipting, allocation and any other department duties when necessary to ensure continued efficiencies within the department.

#hybrid

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• At least 1-2 years’ experience in credit control function;
• Experience in dealing with demanding clients, high level of customer service;
• Preferential experience Great Plains an advantage;
• Strong reconciliation skills;
• Fluency in Business English (written and spoken);
• High Proficiency in MS Office.