Title:  HR Operations Admin (Temporary Assignment)

Purpose of Position

Provide HR services and information, the full employee lifecycle (onboarding to offboarding), ensuring exceptional customer service within the pre-defined SLA, accuracy and adherence to the defined processes and labour laws.

Tasks and Responsibilities

• Process accurate and consistent recordkeeping and maintenance of HR records and personnel files related to employment in accordance with company practice and labour laws;
• Serve as the central point of contact for all employees’ paperwork to other departments, to ensure integrity, accuracy and completeness of data;
• Manages the HR Helpdesk ticket system by resolving tickets timely and accurately;
• Respond and follow up on all queries received by any of the HR channels available (e-mail, phone, Employee self-service tool, face to face) accurately and within the pre-defined SLA;
• Ensure all necessary documentation is filled in and delivered to the employee and to the company to comply with labour law and company policies and procedures;
• Maintain the integrity of the information entered and maintained in the HR systems by reviewing entries for accuracy and in accordance with HR processes;
• Provide administrative support to companywide programmes that might require HR Services intervention, to guarantee that quality standards and timelines are met.

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Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• University degree in Human Resources, Management, or other relevant (preferred);
• Minimum 2 to 3 years of experience in a similar role;
• Good knowledge of Portuguese Labour Law, Tax and Social Security regulations;
• Knowledge of EU social security regulations is an advantage;
• Experience in ticket management systems (preferred);
• Fluency in Business English (written and spoken).