Title:  Cabin Management Systems and Inflight Entertainment Program Manager (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

​​The Cabin Management Systems and Inflight Entertainment Program Manager is a critical and specialized role to assist with the strategic vision, integration and optimization of cutting-edge Cabin Management Systems (CMS) and Inflight Entertainment (IFE) solutions across NetJets fleet of aircraft. This role will prepare the business for changes and ensure responsibilities and processes are well understood and documented. This person must have deep technical knowledge, and strong understanding of Owner expectations in the private aviation sector, and the ability to deliver tailored, high-performance CMS and IFE solutions that exceed the standards of premium air travel.

Tasks and Responsibilities

•    Accountable for the business coordination and execution associated with CMS and IFE processes and technology changes. Serve as primary business owner for the associated product offering and oversee all project implementation.    
•    Define and drive the CMS and IFE systems utilizing the available/next-gen technology, leading the design of innovative, immersive experiences that reflect the NetJets brand’s luxury positioning.  
•    Executes against a business roadmap that leverages key partners across the organization, such as Procurement, IT, Marketing, Maintenance, Sales, Operations, Owner Services, Digital Development Team, and Asset Management.   
•    Creates and builds partnerships with technology to create an execution roadmap about specific business needs and capabilities.  Leverages the agile framework to build delivery timelines that align with business changes.  
•    Leverages business knowledge to influence business process changes and recommendations.  
•    Leads and demonstrates a strong discipline for documentation and holds others accountable for delivery.  
•    Leverages financial and KPI goals to drive changes and implementations that provide business benefits.  
•    Drives organizational change management activities to ensure the success of change implementation including process documentation, testing and training.   
•    Oversee the integration of cabin management systems (CMS), streaming media services, and secure business communication tools on board, collaborating with Procurement and Maintenance to align on system compatibility, installation constraints and long-term support.  
•    In close collaboration with Procurement, Maintenance and Asset Management for both in-service and upcoming new aircraft, work with vendors and service providers, ensuring systems are certified, reliable, and future-ready.  
•    While working against a global business connectivity strategy, work together with MROs, completion centers, OEMs and Maintenance to innovate new, system upgrades and retrofits.  
•    Evaluate and implement network management systems to monitor, analyze and optimize the performance of installed systems across the fleet; leverage insights to enhance reliability and user satisfaction.   
•    Lead cross-functional project teams across Maintenance, IT, Procurement, and Asset Management to deliver initiatives on time, on budget and aligned with business objectives.   
•    Develop and maintain detailed project plans, timelines and milestones, applying agile and traditional project management methodologies as appropriate to ensure high-quality delivery and stakeholder alignment.   
•       Ensure compliance with relevant aviation regulations and connectivity certifications, as it relates to CMS and IFE.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Specialized depth and/or breadth of expertise and proven record of agile program management delivery  
• Uses sophisticated and analytical thought to exercise judgement and identify innovative solutions to solve, execute and drive task completion in a complex environment.  
• Strong ability to document business needs and capability requirements, and map into a joint roadmap with key stakeholders for multi-faceted roadmaps.  Interprets internal/external business challenges and recommends best practices to improve processes and services.  
• Communicates difficult concepts and influences others to adopt different points of view utilizing strong interpersonal skills to help negotiate delivery and implement changes within the business unit and other impacted teams  
• Proven record of executing against financial targets, KPIs, and goals that are leveraged for strategic decision making.  
• Exceptional negotiations, communication and facilitation skills to elicit business and technology delivery needs that impact multiple business areas.  
• Possess strong knowledge of business analysis and product management concepts with a strong understanding of how to manage effective organizational change.  
• Excellent grasp of business strategy and ability to use that knowledge to make rapid tactical and strategic decisions.  
• Leads more complex work.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.
 
Our comprehensive suite of benefits include:

Medical, Dental, and Vision
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Parental Leave of Absence
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 66% of every dollar you contribute matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support