Title:  Director, Business Operations (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

We're looking for a strategic and forward-thinking leader to shape and drive our Agile Delivery strategy, aligning technology solutions with key business objectives. In this high-impact role, you'll lead cross-functional collaboration, drive stakeholder engagement, and ensure that IT services and solutions deliver measurable value to the organization.

You'll champion a culture of quality and continuous improvement, overseeing governance, resource allocation, and Agile process controls—while also managing timelines and budgets to ensure programs and initiatives are delivered with excellence. This is a highly visible role that requires strong leadership, sharp communication skills, and a passion for transforming vision into results.

Tasks and Responsibilities

• Oversee Agile Delivery team to enable the successful delivery of technology and business objectives by driving operational excellence.
• Oversees the IT Business Operations to build and govern team framework and practices. Supports IT and Cyber activities corporate communications in alignment with the CIO.  Coaches, trains and performs assessments to support the Agile SOD.
• Drive effective delivery by aligning team priorities, managing cross-team intake and dependencies, ensuring accountability, and upholding Agile best practices and standards.
• Lead strategic planning and execution by coordinating prioritization, estimation, and cross-team alignment, managing risks and dependencies, and enabling early, frequent value delivery through structured planning and communication.
• Drive a culture of continuous improvement by challenging outdated habits, optimizing Agile workflows, coaching teams on best practices, and guiding the selection of appropriate delivery methods—all while fostering focus and productivity through effective team support.
• Establish and maintain effective communication and collaboration by tailoring messaging to diverse audiences, building strong stakeholder relationships, facilitating cross-team alignment, and fostering a trusting environment that supports open dialogue and shared goals.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

We are seeking a seasoned technology delivery leader with extensive experience in driving complex initiatives through Agile methodologies, technical systems management, and cross-functional collaboration. The ideal candidate will demonstrate strong problem-solving skills and a proven ability to lead teams to successful outcomes.

This role requires proficiency in the following areas, with the ability to lead, coach, and mentor team members:

• Workflow Management
  Expertly plans, organizes, and executes workflow processes to achieve goals and improve operational efficiency.

• Risk & Issue Management
  Independently identifies, assesses, prioritizes, and mitigates project-related risks and issues using comprehensive knowledge and experience.

• Change Management
  Applies a change-oriented mindset to independently plan, execute, and monitor business activities during periods of transition.

• Communications Management
  Ensures timely and effective management of project information, including planning, creation, distribution, and archival of communications.

• Stakeholder Expectation Management
  Partners closely with stakeholders to understand and manage expectations, leveraging strong communication and relationship-building skills.

• Agile Release Planning
  Plans and prioritizes software releases for strategic initiatives, ensuring timely delivery of business value.

• Agile Backlog Management
  Reviews and prioritizes project backlogs based on team capacity, business value, and cost to optimize delivery outcomes.

• Data-Driven Continuous Improvement
  Fosters a culture of innovation and continuous improvement by leading initiatives such as ideation sessions, hackathons, and collaborative problem-solving events.

• Data Collection & Analysis
  Collects, manages, and interprets data using established tools and methodologies to inform decision-making and measure performance.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.
 
Our comprehensive suite of benefits include:
•    Medical, Dental, and Vision
•    Healthcare Advocacy
•    Employee Assistance Program
•    Flexible Spending Accounts
•    Health Savings Account with annual employer contribution
•    Wellness Programs & Discounts
•    Paid Time Off
•    Parental Leave of Absence
•    Life and Accident Insurance
•    Voluntary benefits (financial protection plans)
•    401(k) plan, with 66% of every dollar you contribute matched by NetJets
•    Short and Long-Term Disability
•    Legal Plan
•    Identity Theft Protection Plans
•    Pet Insurance
•    Family & Caregiving Support