Title:  Flight Center Content Specialist (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Flight Center Content Specialist is responsible for developing, coordinating, delivering, and maintaining knowledge-based resources that enable both agents and leaders across the Flight Center. This role ensures that process changes, training initiatives, and organizational updates, including technical communications, are effectively conveyed to stakeholders, fostering alignment, engagement, and successful adoption across the organization.

Tasks and Responsibilities

• Communication Strategies: Develop, manage, and execute communication strategies that align with business functions and organizational objectives
• Business Process Change Enablement: Support change management efforts by preparing and delivering communication plans that drive awareness, alignment, and adoption
• Communication Measurement: Identify and analyze the effectiveness of the communication strategies through surveys, engagement metrics, and business feedback  
• Writing Methodology: Establish writing methodology and strategies to ensure consistent tone, style, and messaging across all communications
• Communication Management and Continuous Improvement: Oversees the communication review cycle to maintain accuracy, relevance, effectiveness, and timeliness of all communications 
• Channel Management: Manage communication channels (e.g., intranet, email, MS Teams, SharePoint) to ensure timely delivery and accessibility of information
• Stakeholder Engagement: Partner with leaders, process owners, and business units to understand communication needs and tailor messaging to specific audiences
• Training Support: Partner with FCS Training to integrate communication strategies into training programs, ensuring clarity and adoption across Flight Center leaders and team members

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Proficiency with email platforms, intranet systems, and collaboration tools (SharePoint, MS Teams, etc.)
• Demonstrates executive presence and ability to influence at the senior levels of the organization
• Exceptional writing, editing, and proofreading with the ability to tailor messages for appropriate audiences
• Familiarity with process documentation and tools (Lucid, Miro, Visio, etc.) to translate process into clear messaging
• Strong interpersonal and customer service skills
• Works well in cross-functional and diverse team environments

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

Medical, Dental, and Vision

Healthcare Advocacy

Employee Assistance Program

Flexible Spending Accounts

Health Savings Account with annual employer contribution

Wellness Programs & Discounts

Paid Time Off

Parental Leave of Absence

Life and Accident Insurance

Voluntary benefits (financial protection plans)

401(k) plan, with 66% of every dollar you contribute matched by NetJets

Short and Long-Term Disability

Legal Plan

Identity Theft Protection Plans

Pet Insurance

Family & Caregiving Support