Title:  HR Representative (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Human Resources Representative is part of the HR Service Center which is a support function for all of HR. The Human Resources Representative is responsible for managing designated processes and tasks, being a contact resource for all NetJets employees. The Human Resources Representitive has the opportunity grow and develop to become knowledgable within all HR teams.

Tasks and Responsibilities

• Provide support with inquiries and requests sent to the HR Service Center email box.
• Answer calls and respond to voicemails incoming to the HR Service Center hotline within established service level standards. 
• Responsible for Tier-1 level employee questions. Escalate inquiries as necessary to Tier-2 contacts.
• Track inbound/outbound communications with employees through designated tracking/ticketing system to ensure accurate records of Service Center assistance. Monitor open tickets until resolution.
• Manage the day-to-day administration of Human Resources assigned processes and tasks.
• Work with supervisor on various project work, as requested.
• Update documentation of department processes, as needed.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Excellent verbal and written communication skills.
• Customer Service oriented mindset.
• Ability to multi-task and prioitize workload.
• Strong Microsoft Office skills (e.g. Outlook, Word, etc.).
• Ability to easily master internal technology systems, as needed.
• Ability to differentiate between Tier-1 and Tier-2 inquiries and collaborate with subject matter expert teams.
• Exceptional organizational skills and prioritization to manage multiple tasks and provide timely responses.
• Capacity to provide exceptional attention to detail and maintain impeccable records.
• Strong people and collaborative skills to work with employees and vendors to gain resolution to inquiries.
• Ability to work with little supervision and take initiative.
• Associate's Degree, or equivalent work experience preferred.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support