Title:  Inflight Standards Manager (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

This role executes Inflight standards programs and assessments under the direction of the Manager, Inflight & Standards, and is responsible for monitoring compliance, conducting evaluations, and providing documented findings and recommendations to leadership.

Tasks and Responsibilities

• Support the development and implementation of Inflight service standards, ensuring compliance while integrating technology and safety, under the direction of the Manager, Inflight & Standards.
• Execute standards monitoring activities and document year-over-year compliance trends, findings, and opportunities for improvement.
• Partner with FA Training to support and assess the execution of Recurrent Standards rides, ensuring alignment with approved standards and accurate documentation.
• Support alignment between NJA and NJE standards when feasible, collaborating with NJE stakeholders on standardization and continuous improvement initiatives.
• Support the development, deployment, and refinement of standards-related Owner surveys, including data review, tracking, and analysis to maintain a meaningful pulse on the Owner experience.
• Partner with Content Developers to ensure inflight standards documentation, guidance, and media are accurate, compliant, and current.
• Manage inflight standards-related media and communications, including the FA Ops App, FA Bi-Weekly Newsletter, and other standards-focused channels.
• Support SDP Conferences and Inflight leadership programs through content development, coordination, and delivery support.
• Collaborate with internal partners, including Flight Operations and Owner Services, to proactively  ensure Owner profiles are updated and refined, with the overall goal of providing  consistent, personalized service delivery.
• Serve as a subject matter expert to support alignment with Global 5 Senses initiatives and related service -procedures.
• Ensure the execution of Safety and regulatory standards.
• Investigate standards and service delivery inconsistencies, documenting root causes and supporting the implementation of corrective actions.
• Monitor professionalism and service execution trends across the FA group, escalating concerns and recommendations as appropriate.
• Partner with Flight Operations and vendors to ensure Flight Attendants are equipped with the tools, resources, and information required to deliver world-class service and hospitality, aligned with NetJets Service Framework.
• Analyze qualitative and quantitative data to provide insights and recommendations that enhance the inflight experience for Owners.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Inflight operations
• Aviation service management
• Luxury hospitality
• Line flying/Flight Attendant experience

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

Medical, Dental, and Vision

Healthcare Advocacy

Employee Assistance Program

Flexible Spending Accounts

Health Savings Account with annual employer contribution

Wellness Programs & Discounts

Paid Time Off

Parental Leave of Absence

Life and Accident Insurance

Voluntary benefits (financial protection plans)

401(k) plan, with 67% of every dollar you contribute matched by NetJets

Short and Long-Term Disability

Legal Plan

Identity Theft Protection Plans

Pet Insurance

Family & Caregiving Support