Title:  Manager, Endpoint Platform Engineering (NJUS)

Join the NetJets Team

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Purpose of Position

The Manager of Endpoint Platform Engineering is responsible for leading the strategy, engineering, and daily operations of NetJets’ enterprise endpoint platforms, with a primary focus on Windows PCs and Apple MacBooks. This role manages a team of Engineers to deliver a modern, secure, and highly automated endpoint environment that supports business and operational needs. This role is critical to establishing and maintaining a secure, resilient, and scalable endpoint environment, ensuring devices are reliable, compliant, and aligned with both business needs and Cyber Security expectations. 

Tasks and Responsibilities

• Provide strategic direction and operational leadership for enterprise endpoint platforms, including Windows and macOS devices. 
• Manage and continuously improve device enrollment and provisioning capabilities, including Windows Autopilot, macOS enrollment, and zero‑touch deployment processes.
• Own the packaging, testing, deployment, and lifecycle management of enterprise applications across Windows and macOS, including third‑party and internally developed applications using tools such as Microsoft Intune, Jamf, and Patch My PC.
• Lead the planning and delivery of security patches and updates, including: 
  • Windows and macOS operating system updates
  • Third‑party application security patches
  • Device drivers, firmware, and BIOS updates 
• Establish and mature standardized, automated patching and deployment processes, including testing, deployment rings, remediation, and reporting.
• Partner with Architecture, Cyber Security, End User Technology, and the Service Desk to align endpoint strategy with enterprise standards, security policies, and operational requirements.
• Serve as a key liaison with Cyber Security to ensure endpoint platforms and supporting teams adhere to security policies, risk management guidance, and compliance (CIS) expectations.
• Identify and mitigate endpoint security and operational risks, including device lifecycle management, and implement plans of action for risk reduction.
• Build and leverage automation and AI-driven capabilities to streamline endpoint operations, improve reliability, and reduce manual effort.
• Prepare and present status, health, compliance, and progress reporting related to endpoint platforms, application delivery, patching posture, and automation initiatives. 

People & Leadership Responsibilities 

• Lead, coach, and develop a high-performing engineering organization, including performance evaluation, prioritization, and goal setting.
• Provide guidance on technical decisions, operational practices, and administrative policies.
• Drive adoption of modern endpoint engineering best practices and contribute to the ongoing maturity of NetJets’ enterprise IT capabilities. 

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

•    Minimum of 4–6 years of proven experience managing a team of technical professionals
•    Minimum of 8–10 years of experience in end-user support roles
•    Technical knowledge of Windows endpoint platforms, including Windows OS management, deployment, configuration, patching, and lifecycle support
•    Experience with Microsoft Intune (or similar enterprise endpoint management platform) for device management, policy enforcement, application deployment, and security controls
•    Demonstrated ability to plan and execute large-scale, highly complex initiatives utilizing a highly skilled team of contributors
•    Excel in collaboration, leadership, and building strong, effective teams
•    Strong verbal and written communication skills, with the ability to relay technical concepts to a business audience
•    Consistently driven to deliver results
•    Proven experience delegating and managing project tasks across organizational boundaries
•    Strong project management skills, with the ability to define clear expectations while meeting tight deadlines and budgets
•    Strong problem-solving and logical thinking skills, with the ability to quickly absorb new technical concepts and build on learned knowledge
•    Results-oriented individual with strong problem-solving, influencing, consensus-building, and negotiating skills
•    Excellent listening, questioning, and customer service skills
•    Demonstrates NetJets core competencies: Adaptability, Collaboration, Curiosity, Service-Oriented, and Strive for Positive Results
•    Ability to maintain composure, tact, and effectiveness under stressful conditions
•    Ability to organize information, manage time efficiently, and balance multiple priorities

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support