Title:  Operational Excellence Lead (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Operational Excellence Lead strengthens the quality, reliability, and scalability of the NetJets delivery system by applying Lean principles and data driven problem solving to improve processes and embed continuous improvement across all companies. Working closely with key stakeholders, this role identifies and resolves operational and process challenges that impact airports, the Flight Center, and the broader delivery network. The Operational Excellence Lead improves the execution of our delivery system by testing solutions in the field or in the Flight Center and scaling what works when relevant. Together with cross functional partners, this role enhances service consistency, supports efficient growth, and elevates the Owner experience. This position is essential for driving long term profitability and world class service for our Owners.

Tasks and Responsibilities

• Process Optimization & Redesign Workflow: Lead structured problem solving efforts to map current processes, identify root causes, eliminate inefficiencies, and redesign workflows that improve quality, flow, and reliability across the NetJets delivery system. Partner with teams to ensure solutions enhance the Owner experience.
• Solution Testing & Operational Trials (Field or Flight Center): Conduct operational assessments in airports or the Flight Center to understand breakdowns, validate insights, and test practical operational improvements. Pilot solutions in real environments and refine based on observed outcomes before broader adoption. 
• Operational Analytics & Performance Management: Use data, KPIs, and operational trends to diagnose issues, evaluate process performance, and prioritize improvement opportunities. Develop visual management or reporting tools that help stakeholders understand system health and improvement impact.
• Continuous Improvement Leadership: Coach and support teams in Lean problem solving, standard work, and continuous improvement disciplines. Facilitate improvement workshops or focused problem solving sessions to build capability and drive accountability for sustainable change. 
• Scaling & Standardization of Effective Solutions: Translate validated improvements into clear standards, processes, or playbooks that can be replicated across relevant airports or Flight Center functions. Ensure changes are adopted, measured, and reinforced through ongoing performance monitoring.
• Performance Reporting & Communication: Present operational insights, improvement outcomes, and ROI to key stakeholders. Communicate issues, risks, and opportunities with clarity, ensuring alignment on priorities and next steps.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Strong understanding of Lean, Six Sigma, and continuous improvement methodologies (e.g., value stream mapping, root‑cause analysis, standard work).
• Knowledge of end‑to‑end operations, including workflow dependencies across airports, the Flight Center, and connected business functions.
• Understanding of business process management concepts and methods for documenting and improving cross‑functional workflows.
• Knowledge of operational analytics frameworks and performance management systems. 
• Skills in mapping, diagnosing, and redesigning operational processes across diverse environments, including airport operations or centralized operations.
• Strong problem‑solving capability to assess systemic issues, prioritize improvements, and align solutions with business outcomes. 
• Ability to conduct operational assessments (e.g., observations, shadowing, on‑site studies) to understand realworld challenges and validate improvement opportunities. 
• Communication excellence, including clear synthesis of insights for leadership and cross‑functional stakeholders. 
• Facilitation and coaching skills, including leading Kaizen events, improvement sessions, and cross‑functional workshops. 
• Ability to influence without formal authority across multiple teams and levels. 
• Ability to translate strategic direction into operationalized processes, standards, and performance systems. 
• Ability to navigate ambiguity and bring structure, clarity, and alignment in a rapidly changing environment.
• Ability to balance hands‑on operational immersion with system-level process design and change leadership. 
• Willingness to lead cross-functional workshops or improvement events, occasionally outside standard working hours. 
• High level of professional maturity, emotional intelligence, and stakeholder management capability.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support