Title: Staff Software Engineer (NJUS)
Columbus, OH, US, 43219
Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Staff Software Engineer is a senior technical leader responsible for architecting, developing, and integrating next-generation communication capabilities across NetJets’ digital ecosystem. This role will lead the design and delivery of scalable, cloud-based solutions that connect Owner, Crew, and internal communication platforms, enabling seamless messaging, notifications, and service journeys from sales through flight to billing.
As a technical innovator and problem solver, this individual will drive the evolution of our Genesys Cloud platform, build new API-driven SaaS integrations, and pioneer the introduction of agentic AI within the enterprise. This is a hands-on, highly autonomous role suited for a seasoned engineer who thrives in building, experimenting, and leading through influence in a transformative technology environment.
Tasks and Responsibilities
- Architect and Deliver Solutions: Design, build, and integrate modern communication channels (SMS, Business Chat, App Chat, Email, Voice) across multiple NetJets applications using Genesys Cloud, Terraform, Python, and JavaScript.
- Lead Integration and Enablement: Develop scalable APIs and automation to connect internal platforms such as the Owners Portal, Notification System, and Customer Journey tools.
- Drive Innovation: Prototype and deliver proof-of-concepts (POCs) for new communication features and AI-assisted experiences for internal users and Owners.
- Journey Mapping: Partner with business stakeholders to define and optimize end-to-end Owner and Crew communication journeys, from first engagement to ongoing service.
- Technical Leadership: Serve as a technical mentor and thought leader within the engineering organization—guiding design decisions, reviewing architecture, and ensuring operational excellence.
- Collaboration: Partner with peer IT teams, business leaders, and the Genesys engineering team to advance platform capabilities in alignment with enterprise goals for 2025–2026.
- Stakeholder Engagement: Present prototypes, findings, and technical recommendations to executive leadership, early adopters and testers of new solutions.
- Reliability and Scalability: Ensure new integrations and automations are secure, scalable, and resilient in production environments.
- Independent Execution: Operate with entrepreneurial autonomy—translating goals into working solutions with minimal direction, in close alignment with organizational vision.
Note:
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
Education
Certifications and Licenses
Years of Experience
Core Competencies
Knowledge, Skills, Abilities and Other (KSAOs)
Technical Expertise
- Proven experience in cloud-based architecture, ideally with Genesys Cloud and Terraform.
- Strong programming skills in Python and JavaScript.
- Deep understanding of API-driven SaaS integration, including design and implementation in high-availability environments.
- Familiarity with Agentic AI concepts and applying AI to augment customer or employee communication workflows.
- Experience in journey mapping, workflow automation, and cross-platform messaging (SMS, Chat, Voice, Email).
Leadership and Behavioral Competencies
- Strategic Builder: Can translate business vision into scalable technical architectures and working solutions.
- Curious Problem Solver: Naturally inquisitive and driven to understand and solve complex integration challenges.
- Independent Leader: Operates effectively in a goal-based, hands-off leadership environment; self-directed and accountable.
- Mentorship and Influence: Demonstrated ability to elevate technical peers and drive consensus around architectural standards.
- Transformational Mindset: Experience leading or participating in large-scale internal technology transformations.
- Executive Communication: Comfortable engaging with senior executives, presenting prototypes, and shaping enterprise direction through technology.
- Entrepreneurial Spirit: Excited by the opportunity to build from the ground up, test quickly, and iterate in a fast-paced, high-visibility environment.
How NetJets Supports You
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.
Our comprehensive suite of benefits include:
• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support
As always, please feel free to reach out with any questions or concerns.
Nearest Major Market: Columbus