Title:  Travel & Expense Report Auditor (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Travel & Expense Report Auditor reviews, verifies, authorizes and retains NetJets America's Crew/Non-crew Expense Reports in compliance with company policy for expense control. The Travel & Expense Report Auditor communicates discrepancies to Crew Members and company management as needed. The Travel & Expense Report Auditor complies with Collective Bargaining Agreements (CBA) and Business and Travel Expense policies for both crew and non-crew. The Travel & Expense Report Auditor provides unlimited customer support to end-users including the support of electronic systems and mobile devices.  

Tasks and Responsibilities

• Provides support to Concur web-based and mobile app users, which includes assistance with service features, policy, and payment inquiries.  Documents appropriate details of inquiry, takes ownership and researches situation thoroughly, taking timely action with follow-up, and escalating appropriately as determined by policy and processes.  Utilizes tools and all systems proficiently to document activity and effectively troubleshoot and resolve issues.  Requires extensive utilization of Intellijet, Crew Rostering, AMEX @Work, Great Plains, and Concur.
• Work with crew training facilitator to provide Concur training as needed to newly hired employees, also assists Employee Relations to provide Concur refresher training as a follow up to employee counseling situations.
• Provides bi-weekly reporting to management of crew and non-crew expenses aged beyond policy guidelines.  Communicates with employees to address issues and continues to work as a liaison to resolve barriers to compliance.  Escalates problems as appropriate to prevent abuse of travel privileges. 
• Audit expense reports based on expense audit rules to determine compliance with the T&E Guidelines, procedures, and company policy.  Identify signs of abuse, fraud, or expense policy violations.  Ensure that appropriate documentation is in place to support transactions.  Identify problems with processes, technology, and/or procedures, and recommend improvements.  Works with other departments to obtain necessary information through research process.
• Resolves employee balances due by contacting employees, establishing repayment, and coordinating bi-weekly payroll deductions and enters adjustments to Great Plains.
• Processes payments by verifying, entering, and posting transactions to Great Plains.  Verifies validity of balances due by obtaining and investigating information from employee and utilizing understanding of system processing and expense policies.  
• Protects organization integrity by keeping information confidential, and reviews/analyzes trends to escalate problems as appropriate to prevent abuse of travel privileges.  
• Provides ongoing support for new vendor accounts and expense reimbursement for prospective employees; and setup for new accounts as new hire AMEX card applications are approved.
• Functions as subject matter expert, offering support and coverage to team members as needed.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Strong professional communication skills — in person, by phone, and by email
• Customer-focused mindset with a commitment to service excellence
• Proven problem-solving and decision-making abilities
• Ability to thrive in a fast-paced, dynamic environment
• Understanding of global time zones, including Zulu (UTC) time
• Experience with aviation crew scheduling or rostering, including assigning flight duties, rest periods, and shifts in accordance with regulatory and operational guidelines
• Collaborative team player who fosters positive working relationships through respect, support, and integrity
• Proficiency in Microsoft Office and familiarity with systems such as American Express, Concur, Great Plains (Payables), and I-Jet II

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support