Title:  Refurbishment Field Representative (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Service Hub Refurbishment Field Representative serves as NetJets' on-site liaison and subject matter expert for aircraft paint and refurbishment activities performed by approved aircraft maintenance suppliers at designated Service Hub locations. This position is responsible for overseeing the planning, execution, quality, and timely completion of aircraft paint and interior maintenance events. 
The Service Hub Refurbishment Field Representative provides direct oversight, guidance, and technical support to interior maintenance providers, fostering effective communication and collaboration between suppliers and NetJets stakeholders. Through continuous monitoring of maintenance event progress, craftsmanship, and FAR compliance requirements, this role ensures aircraft are returned to service safely, efficiently, and in a condition that meets or exceeds NetJets' quality, appearance, and Owner experience expectations.
Additionally, this position plays a key role in driving operational excellence by identifying process improvement opportunities and promoting consistency, accountability, and high performance across all refurbishment activities within the assigned Service Hub region.

Tasks and Responsibilities

Promote a culture of safety, compliance, accountability, and continuous improvement among suppliers and internal stakeholders while supporting NetJets' commitment to delivering an industry-leading owner experience.

Conduct comprehensive Fleet Aesthetic Audits in accordance with NetJets General Maintenance Manual (GMM) and NetJets brand guidelines to ensure consistent premium owner experience. Consistent review of the audits to identify trends, recurring discrepancies, and opportunities for corrective action to improve fleet condition. Maintain Fleet Aesthetic Audit integrity by scoring the aircraft accurately in accordance with the NetJets brand standard.

Coordinate cross-functionality with Service Hub Site Managers, Maintenance Control, Maintenance Planning, Aircraft Refurbishment Managers, Cabin Services/Preparation Teams, Supply Chain, and other Netjets stakeholders to ensure seamless execution of paint, interior maintenance, and major refurbishment events.

Actively manage Refurbishment events at the Tier 1 Service Hub to ensure accurate labor planning and labor utilization for efficient completion of paint and refurbishment maintenance. Maintaining consistent oversight of refurbishment maintenance ensuring quality performance and productivity to aircraft airworthiness prior to event release. To include the planning and execution of third party refurbishment support to keep the maintenance event on track for accurate aircraft availability demands.

Maintain strict budget adherence per tail to maintain financial integrity and strength. Audit and validate supplier quotes associated with aircraft paint and  interior maintenance activities, ensuring adherence to approved pricing agreements, flat-rate programs, contractual obligations, and cost-control initiatives. Have the ability to determine Time and Material requirements for approval of paint and interior maintenance prior to active work start. Preapproval of quotes are necessary to adhere to Procure to Pay processes for invoice submission to Billing/Warranty department.

Monitor supplier performance to ensure all paint and interior refurbishment, and appearance-related activities comply with applicable FAA regulations, NetJets GMM, approved maintenance data, and NetJets brand standards. Knowledge of FAR 25.853 Burn certification for compliance standards on materials being installed per Completions Spec and NJA Engineering Drawings.

Evaluate supplier workmanship, and quality control processes for brand standard adherence. Be willing to reject interior maintenance that does not meet the brand standard and communicate with NJA stakeholders a plan for rework or future planning. Submit QA Non-conformance and damage reports in the event of non-compliance with NJA safety and quality processes.

Monitor and communicate Paint & Interior materials to NJA stakeholders for Deferred Maintenance Items (DMI) and planned major refurbishment events. Knowledge of fleet material usage for locally planned stock to ensure high acceptance rate of paint and interior maintenance at the Service Hub. Establish a Min/Max cadence of materials that are frequently used.

Open to continued improvement and tasks added to ensure NJA brand standard commitment.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

Minimum of one (1) year of aviation interior maintenance, refurbishment, completions, or aircraft modification experience, preferably within a Part 145 repair station or OEM environment.
Working knowledge of aircraft interior maintenance programs, refurbishment processes, and industry best practices, including inspection, repair, installation, and refurbishment activities. Knowledge of aircraft interior components, including cabinetry, upholstery, soft goods, seating, plating, wood veneer, and cosmetic refurbishment processes preferred.
Understanding of applicable FAA regulations, airworthiness requirements, maintenance documentation, and quality assurance standards related to aircraft interiors.
Strong written and verbal communication skills with the ability to interact professionally with suppliers, technicians, management, and cross-functional teams.
Strong attention to detail and commitment to accuracy and quality.
Proficiency in Microsoft Office Suite with the ability to create reports, maintain records, analyze data, and communicate effectively across departments.
Ability to review, interpret, and maintain technical documentation, work scopes, engineering drawings, manuals, and maintenance records.
Ability to work independently with minimal supervision while contributing effectively within a team environment.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch-up contributions matched by NetJets. Super catch-up contributions are not eligible for the employer match.
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support