Title:  Director, Service Hub Operations & Aircraft Maintenance (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Director, Service Hub Operations and Aircraft Maintenance will have direct responsibility for delivering Mission Ready aircraft within their region, including oversight of maintenance planning, execution and return to service at Service Hub locations. This will be accomplished through the management of Service Hub Site Managers who will report directly to the Director and through partnership with Return to Service Specialists, the MRO, and Service Hub Supply Chain. 

Tasks and Responsibilities

• Responsible for performance of multiple teams and suppliers who deliver Mission Ready aircraft for use by the operation, in compliance with all goals, SLAs, laws, and regulations. The Director will lead their team and influence the MRO supplier's achievement of SLAs and performance goals for both scheduled and unscheduled maintenance events. When performing airworthiness related functions, the Director is under the supervision and control of the Director of Maintenance 
• Manages Service Hub Site managers and provides leadership that models the 20/20 Flight Plan and develops staff for succession and improved performance within their role. Maintains a local presence and accessibility for team members on all shifts is important to the success of this role.
• Monitor and analyzes performance metrics and other data daily to ensure business goals and supplier SLAs are being met; in areas of underperformance, makes adjustments to plan, communicates changes and follows through with all levels in the organization. 
• Uses innovation to deliver improvements in safety, service, and financial targets as defined in the NetJets 20/20 Flight Plan or then current goals and objectives of the organization. 
• Ensures significant business relationships with our suppliers are being maintained at the local and regional level, working in conjunction with other NetJets functions (Procurement).
   

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Proven leader with excellent interpersonal, oral and written communication skills
• Strong commitment to safety and quality
• Strengthens the NetJets Brand by collaborating with maintenance providers both in and out of our network, customer, regulatory officials and employees; enforcing ethical business practices
• Strong project management and leadership
• Ability to motivate others and meet challenging operational goals and deadlines
• Seeks to form beneficial long-term partnerships
• Demonstrates effective problem solving and conflict resolution
• Has willingness and ability to evolve programs and implement change successfully
• Skilled at communicating to a wide range of audiences
• Highly collaborative and effective working on cross-functional teams
• Ability to travel on a frequent basis, no less than one week per month (domestic and international)
   

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support