Title:  Service Hub Operations Coordinator (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Service Hub Coordinator supports the Service Hub Manager in the coordination of all onsite operational activities. This position serves as the primary onsite coordination point for vendors, maintenance providers, internal departments, and other service partners. The role will coordinate with third party vendors, track work completion, support onsite service requests and events, and communicate operational issues and status updates to the Manager. The ideal candidate is highly collaborative, organized, a strong communicator, service-oriented, proactive, and comfortable managing multiple priorities in a fast-paced office or field environment.

Tasks and Responsibilities

Serves as a point of contact for vendors, contractors, maintenance leadership, partners, and internal stake-holders.
Communicates service and operational issues to the Manager and assists with identifying appropriate solutions and follow-up actions.
Conducts routine onsite audits and walkthroughs to identify service gaps or concerns and communicates findings to the Manager.
Supports the Manager in maintaining strong and professional relationships with service providers and vendors.
Prepares status updates and reports for the Manager regarding vendor activity, inventory, service issues, and other operational matters, escalating issues when necessary.
Supports compliance with company policies, procedures, quality standards, and safety requirements.
Coordinates vendor activities and schedules to ensure work is completed safely, efficiently, and according to established Service Level Agreements (SLAs).
Coordinates onsite operations in support of the Service Hub Manager, ensuring activities, service requests, maintenance needs, and operational priorities are addressed in a timely manner.
Monitors the status of ongoing projects, inventory-related requests, outstanding issues, and required follow-up actions.
Coordinates access, logistics, and onsite requirements for vendors and contractors performing work at the Service Hub.
Coordinates requests for commissary stock, onsite equipment, and other operational resources.
Identifies opportunities to improve onsite processes, service delivery, vendor performance, and overall operational efficiency.
Performs other duties and responsibilities as assigned by the Service Hub Manager.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

Experience coordinating onsite operations, facilities, maintenance, hospitality, property management, aviation, or a similar service environment preferred.
Experience working with third-party vendors and contractors preferred.
Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills.
Ability to establish and maintain professional relationships with vendors, employees, customers, and internal departments.
Comfortable working in a hands-on onsite environment.
Comfortable bending, kneeling, lifting heavy objects of at least 25 lbs.
Ability to work independently while maintaining close communication with the Service Hub Manager.
Ability to read and follow written procedures, technical instructions, diagrams, and company policies.
Ability to exercise sound judgment and common sense when dealing with routine operational issues.
Ability to maintain confidentiality and professionalism when handling company, vendor, employee, or customer information.
Ability to work nights, weekends and holidays.
Ability to travel locally by 50% for other onsite needs.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch-up contributions matched by NetJets. Super catch-up contributions are not eligible for the employer match.
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support