Title:  UX Product Designer, Lead (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

Reporting to the Director, UX Research + Design, the Lead UX Product Designer is a design visionary, an attentive listener, and a tireless collaborator; able to build bridges across teams and stakeholders. This individual is accountable for articulating the NetJets visual design language across digital channels, documenting and communicating via the design system; and is an expert in framing problems and solutions from the user’s point of view. This is a high visibility leadership role with an opportunity to make significant impact for the organization.

Tasks and Responsibilities

• Collaborate closely with stakeholders, product, marketing, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams
• Create wireframes, prototypes, and designed components that are accessible and can be applied across digital channels; and provide significant influence on the product roadmap creating new products and enhancing older products
• Apply design thinking to solutions with a mobile-first, but not mobile-only mindset
• Contribute to the build-out and evolution of the NetJets design system; with a strong emphasis on ‘system-wide’ big picture thinking, component re-use, and building system subscribers and contributors
• Provide generous mentoring of other UX team members; always growing and sharing skills as a professional to help grow others and learn from them
• Evangelize UI/UX design best practices and methods to and on behalf of the team  
• Advocate for and be the voice of the user throughout the product design process from discovery through delivery
• Engage in research activities for discovery and validation of solutions
• Synthesize user feedback, research, analytics, and business requirements into seamless and frictionless user experiences across our digital product portfolios
• Collaborate with Marketing Brand team to deliver user-centric solutions that enable connections in an on-brand way, with attention to brand consistency to create elevated, luxury experiences
• Embrace our open culture of optimism, curiosity, and rapid experimentation

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Bachelors’ degree in visual design, computer science, HCI/Human factors, or similar. Master's preferred.
• 6+ years of web design and/or usability experience, with a deep understanding of user interface design, design systems, and brand standards 
• Mastery of modern design and collaboration tools such as Figma, Miro, Adobe CC, and others
• Significant experience designing for native iOS / Android / responsive web, and deep familiarity with Apple human interface guidelines and Material design standards
• Excellent communication and organization skills - able to function as a thought leader as well as an individual contributor
• Expert knowledge of capabilities and limitations of web technologies such as HTML, JavaScript, and CSS 
• Expert level experience using Figma for file management; creating high-fidelity UI design; creating and managing component libraries, foundational styles, and design tokens; interactive prototype creation and presentation; feedback through commenting
• Significant experience with design systems 
• Experience designing for digital accessibility, and familiarity with accepted standards
• Ability to demonstrate a robust portfolio of products spanning enterprise and consumer applications
• Deep familiarity with agile/scrum processes and best practices 
• Comfortable with ambiguity and iterating solutions from low to high fidelity
• Ability to lead by example, and learn from anyone in the organization  
• Travel - up to 25%

Bonus Qualifications:

• Demonstrated experience with motion design, micro-interactions, gestures, haptics, and animations
• Experience with service design / service blueprints / customer journey mapping and flows
• Experience communicating with video for demos and concept storytelling
• Experience leading design research for discovery and validation

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support